Refund Policy

1. Refund Window

You may request a refund within 14 days of your purchase. To request a refund, please contact us at dioptiscan@diondo.com.

2. Digital Services

diOptiScan provides a digital computation service. By placing an order, you consent to the immediate commencement of the service. Once the computation has begun, the service is considered delivered. For digital content and services where delivery has started, the right of withdrawal may no longer apply in accordance with applicable law.

3. Payment Processing

All payments are processed by Paddle.com, which acts as the Merchant of Record for all transactions. Refund requests are handled in accordance with Paddle's refund policy. Approved refunds will be credited to the original payment method. Processing typically takes 5–10 business days.

4. How to Request a Refund

To request a refund, please contact us with your order details:

diondo GmbH
Ruhrallee 14
45525 Hattingen
Germany

Email: dioptiscan@diondo.com
Phone: +49 (0) 2324 393 19 – 0