Refund Policy

1. Refund Window

For purchases made through our online checkout (processed by Paddle.com), you may request a full refund within 14 days of your purchase. To request a refund, contact us at dioptiscan@diondo.com or contact Paddle directly. Refunds are handled in accordance with Paddle's refund policy.

2. How Refunds Are Processed

Refunds for purchases made through our online checkout are processed by Paddle.com and credited to your original payment method. Processing typically takes 5–10 business days.

This policy applies to purchases made through the Paddle checkout. Prepaid account balance invoiced directly by diondo GmbH is not sold through Paddle and is governed by the terms agreed with diondo GmbH in the respective invoice or contract.

3. How to Request a Refund

To request a refund, please contact us with your order details:

diondo GmbH
Ruhrallee 14
45525 Hattingen
Germany

Email: dioptiscan@diondo.com
Phone: +49 (0) 2324 393 19 – 0