Refund Policy

1. Refund Window

For purchases made through our online checkout (processed by Paddle.com), you may request a refund within 14 days of your purchase by contacting us at dioptiscan@diondo.com. Each request is reviewed individually and handled in accordance with Paddle's refund policy.

2. Digital Services and Right of Withdrawal

diOptiScan provides a digital computation service. When you place an order, you expressly request that the service begin immediately. Once the computation has started, the service is considered delivered, and any statutory right of withdrawal lapses for the portion already performed, to the extent permitted by applicable law. The 14-day refund window described above is offered voluntarily and in addition to any statutory rights you may have; for computations that have not yet started, a refund will generally be granted.

3. How Refunds Are Processed

Refunds for purchases made through our online checkout are processed by Paddle.com and credited to your original payment method. Processing typically takes 5–10 business days.

Prepaid account balance topped up by invoice with diondo GmbH is not covered by this policy; any repayment of unused balance is handled only as expressly agreed with diondo GmbH.

4. How to Request a Refund

To request a refund, please contact us with your order details:

diondo GmbH
Ruhrallee 14
45525 Hattingen
Germany

Email: dioptiscan@diondo.com
Phone: +49 (0) 2324 393 19 – 0